Make The Call To Improve Phone Skills

The world is getting smaller every day. Thanks to advances in technology, we can be connected to points around the globe in seconds through our computer or telephone. We can even be on the other side of the world almost in person in a matter of seconds. Businesses can…

Humor in business is no joke

Life is funny.  As a businessman, public speaker and author, I especially love clever stories with a message because they make important points more memorable.  Over the years I have collected a filing cabinet full of great material.  Since April is National Humor Month, I thought I would package…

Believe in yourself even when no one else does

Life is not a parabolic curve.  It doesn’t go straight up.  There are a lot of lumps, a lot of bumps.  I have never yet met a successful person that hasn’t had to overcome either a little or a lot of adversity in his or her life.  Overnight success…

Perseverance pays offs

The popular Academy Award nominated movie “Darkest Hour” has brought a lot of attention to former British Prime Minister Winston Churchill recently.  It’s also brought a lot of attention to Gary Oldman, who won the Best Actor Oscar for his portrayal of Churchill. According to biographers, Churchill did not…

Billy Graham – the best salesperson I ever met

Other ministers told funnier jokes than Billy Graham, did a better job of illustrating Bible passages and organizing sermons, but no one was more effective than Graham in getting people to step forward in front of the congregation and make a commitment.  Translated from evangelism, that is what I…

Let it go

Joe paced back and forth in his sister’s kitchen one Sunday before dinner.  His sister Carol recognized the worried look on his face and called him over to where she stood next to the sink. “Hey Joe, can you hold on to this for me?”  She handed him a…

Finding your purpose is like a treasure hunt

I had the pleasure of attending the Super Bowl in my home state of Minnesota in February along with many of the parties and events leading up to the big game.  One of my favorites is Taste of the NFL, which made its debut in 1992 when Minneapolis first…

Street Smarts put you in the fast lane

I’m back with another installment of street smarts, those skills that go beyond what is taught in school – the lessons we learn by experience and practice.  Never underestimate the value and importance of “extracurricular” education. First idea:  Don’t be afraid to make a decision.  Be afraid NOT to…

Look for these traits in successful team players

It was a cold winter.  The hedgehogs, realizing the situation, decided to bunch together to keep warm.  However, the quills from each hedgehog pierced their next-door neighbors, so they decided to move apart.  But then they started to freeze and die alone, so they made the decision to cuddle…

Rudeness is contagious in the workplace

Germs can run rampant in a workplace, but so can another problem.  Researchers at the University of Florida, presenting their findings in the “Journal of Psychology,” say that rudeness can be contagious. The researchers followed 90 graduate business students as they practiced negotiation techniques over seven weeks, switching partners…