Winners thrive on competition

I hate to lose. That said, I am proud to admit that competition has made me a better businessman, a better golfer and a better person.  And when there isn’t another company or business to compete with, I try to outdo myself.  If that sounds simple, well, it is. …

Want to hit one out of the park? Just keep your eye on the ball

There’s an old saying that you can’t judge a book by its cover. Otherwise, you might wonder what on earth Brandon Steiner is writing about in his terrific new book, “You Gotta Have Balls.” Yes, you read that correctly. Catchy title, to be sure, but a completely accurate description…

We can all learn something from the magic of Coach K

Last week, I told you about the remarkable athletic performances I witnessed at the London Olympic Games. My wife tells me that it’s a good thing the Summer Olympics are held only every four years, or I would have to quit my day job to keep up with the…

Your Ultimate (Web) Makeover

Google yourself on the web. Put your name in quotation marks. If you have a common name, you may have to add a few other cues, such as company name, city of residence, or alma mater. If the only hit that pops up is a Facebook photo of you…

Be Yourself

At a Woodrow Wilson Foundation dinner in 2006, I was invited to be the emcee. Here’s what I said to kick off the occasion: “I asked my wife, Carol Ann, what kind of words might suit the occasion. ‘Whatever you do,” she said, ‘Don’t try to sound intellectual, Don’t…

Trust The Experts…To Be Wrong

There are two types of experts… and it’s very important to distinguish between them: There is the expert who can make something happen, and there is the expert who can tell you what he or she thinks is going to happen. Get all the advice you can afford from…

Tie-Downs Are Critical To Sales

If you knew two little words that could improve your sales, you’d use them, wouldn’t you? When you see your customer has some reservations, it makes sense to get the issues out in the open, doesn’t it? And after the ink is dry on the deal, you should make…

When Choice Outflanks Prime

Diplomacy is all about making the right choices.  When I persuaded my wife, Carol Ann, to say “I do” ages ago, we entered serious negotiations to nail down the ground rules for our marriage.  Then we hit on it.  In our family, I would make all the major decisions,…

Take Your Work Seriously, Don’t Take Yourself Seriously

“Dilbert,” which is carried in 1,100 newspapers, has helped us laugh at the crazy dynamics of the workplace. Now if we could only start laughing at ourselves. The late and much beloved chief executive of Coca-Cola, Roberto Goizueta, had the ability. He could distance himself from a situation, and…

Cradle-To-Grave Cuba: Poised for Rebirth?

The 1986 measures taken against South Africa surely hastened the end of apartheid.  In most other cases, embargos are a blunder.  Take Cuba. We started imposing sanctions against Cuba a half century ago.  Where have they gotten us? The U.S. Chamber of Commerce has put a number to the…