First impressions last

There are many things in life that you can do multiple times.  Making a first impression isn’t one of them. First impressions are lasting.  Once a first impression is made, if it’s less than great, unfortunately it takes a long time to change it.  Experts say it takes between…

Sales techniques that work as hard as you do

Whether you run your own business or work for a company in a sales-related role, you’re always looking for sales techniques that work.  I’ve developed and learned many over the years from readers providing great advice. One person advised me to ask yes and yes questions.  He worked for…

Decide to be a decision maker

A confused young man went to a psychiatrist.  The psychiatrist intently listened to his patient and then offered his insight. “It appears to me you have trouble making decisions.  Would you agree?” The young man pondered for a moment and then responded, “Well, yes and no.” Many people struggle…

Take a few minutes to learn the 2-minute drill

I could fill volumes about chance meetings that have changed people’s lives, led to jobs, business opportunities, partnerships, new ideas . . . all because people sought other people with similar interests. The secret is to seek them out. Every time I’m in a line, on a plane, at…

Stop procrastinating before it stops you

Procrastination is a thief.  It robs you of the one commodity that you just can’t buy back:  time.  It throws off schedules.  It replaces accomplishment with inaction.  It turns dreams into nightmares. When faced with a task that you just don’t want to do, many of us simply put…

The best lessons are short, sweet and useful

Readers of this column are remarkable when it comes to telling me what they like most about my weekly musings.  Of course, I’m honored when they tell me they have posted my words on company bulletin boards or used the lessons as motivation. But without question, the most frequent…

Don’t give up on your dreams

J.C. Penney, founder of the retail giant that bears his name, once evaluated one of his young clerks, stating he “wasn’t thorough and wouldn’t have much of a future in the retail business.”  The employee?  Sam Walton, founder of Wal-Mart. Despite Penney’s hopeless prediction, Sam Walton built the largest…

Friendships can lead to good working relationships

Two friends were walking through a dense jungle.  Knowing the dangers, they promised to stick together whatever happened. Suddenly a tiger appeared in the bushes.  One friend immediately turned and ran, climbing up a tree and leaving his companion behind.  He watched as his friend dropped to the ground…

More street-smart ideas to try

You learn to be book smart in school, but you better not forget that you need to also be street smart.  As I like to say, knowledge does not become power until it is used!  I succeeded because I have street smarts that I either developed or picked up…

Your business is known by the customers you keep

Few issues baffle me more than the lack of service that businesses think their customers will tolerate.  I just don’t understand how some companies keep their doors open.  On the other hand, I’m sure that some of those businesses can’t figure out why they lose customers. I receive lots…