Follow the Leader

  Bill Gove was a legend as a salesman at 3M. He used to tell this story in his motivational talks to the troops. “I was just starting out in sales when my boss called me in and said, ‘Bill, I want you to go to New Orleans and…

Loyalty in Little Things Is Huge

Fostering employee loyalty is the first step to creating customer loyalty. Most businesses depend on loyal customers for their bread and butter, and occasionally for their gravy as well. We all have customers who will buy from us even when they can get a lower price somewhere else, or…

Messages To Help You Improve Your Attitude

Are you in a slump? Need a boost? I want to take the opportunity to share a few messages that might help you improve your attitude. They are straight out of my latest book, The Mackay MBA of Selling in the Real World.  Hope they help! Want even more helpful…

Putt For Survival

Like a million other people, Major James Nesmeth dreamed of improving his golf game from his usual score in the 90s. Circumstances forced him to quit the game completely for seven years–never teed it up, never swung a club. And yet, the next time he played he shot an…

Be Yourself

At a Woodrow Wilson Foundation dinner in 2006, I was invited to be the emcee. Here’s what I said to kick off the occasion: “I asked my wife, Carol Ann, what kind of words might suit the occasion. ‘Whatever you do,” she said, ‘Don’t try to sound intellectual, Don’t…

Take Your Work Seriously, Don’t Take Yourself Seriously

“Dilbert,” which is carried in 1,100 newspapers, has helped us laugh at the crazy dynamics of the workplace. Now if we could only start laughing at ourselves. The late and much beloved chief executive of Coca-Cola, Roberto Goizueta, had the ability. He could distance himself from a situation, and…

4th-Quarter Game Changers

Are life’s record smashing performances reserved for those sprightly early decades? Not for seasoned vets who know how to strew the seasoning. Colonel Harland Sanders began franchising Kentucky Fried Chicken at age 65, using $105 of his first Social Security check. TV journalism maven Barbara Walters was 68 in…

Courage–What Sets You Apart From The Crowd

In his final broadcast as anchor of the CBS Evening News a few years ago Dan Rather paid homage to people around the world who daily struggle with danger, sickness, death, disease, poverty and other challenges. Rather concluded his broadcast with the same memorable ending he used 24 years…

Never Look A Gift Mule In The Mouth

The real pros know how to motivate themselves before they start having bad days. They look at work differently, not just not just as a means of making a living, but as a significant part of a quality life. Their particular mix of attitude, responsibility, cooperation and accomplishment make…